Provide high-end, concierge-level support to a luxury membership clientele across phone, text, and email channels. Manage time-sensitive reservations and scheduling while maintaining professional brand standards in a fast-paced environment.
Job Overview We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele. This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment. You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.
About the Role You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience. This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.
Key Responsibilities
Provide fast, articulate, and emotionally intelligent service via phone, text, and email
Assist clients with time-sensitive reservations and scheduling
Handle high volumes of requests while maintaining accuracy and professionalism
Anticipate customer needs and proactively provide solutions
Maintain clear and professional communication across all interactions
Collaborate with cross-functional teams across different time zones
Uphold high standards of service, consistency, and brand representation
Working Schedule
Full-time position (40 hours per week)
Operating hours:
Monday to Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday & Tuesday: 9:00 AM – 5:00 PM
Final schedule will be assigned based on business needs
Requirements
2+ years of experience in customer service, hospitality, concierge, or client-facing roles
Experience supporting high-end or demanding clients is highly preferred
Fluent English (C1 level or higher, written and spoken)
Strong communication skills and ability to remain calm under pressure
Ability to multitask and manage multiple conversations simultaneously
Strong attention to detail and problem-solving skills
Comfortable working independently in a remote environment
Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
Typing speed of at least 60 words per minute
Preferred Qualifications
Background in hospitality, reservations, or operations
Experience working with U.S.-based clients
Experience in fast-paced, high-performance environments
What We’re Looking For
Highly professional and polished communication style
Strong emotional intelligence and customer empathy
Proactive mindset with the ability to anticipate needs
Detail-oriented and highly organized
Team player with a collaborative attitude
Compensation & Benefits
Base Salary: $1,200 USD/month
Remote work with a global team
Paid Time Off after 60 days of active service
Health insurance provided through Deel
Growth opportunities within a high-performance organization
Important Notes
This is a high-touch, customer-facing role requiring consistent professionalism
Candidates must be comfortable handling high volumes of interactions
Strong communication and responsiveness are critical for success
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
